FAQs

Browse our website and select the products you wish to purchase. Then you will need to add the selected items to your cart and proceed to checkout.

Follow the instructions to enter your shipping and payment information.

Once your order is confirmed, you will receive a confirmation email to your nominated email address.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

Delivery times vary depending on your location and the shipping method selected at checkout.

• Standard shipping: processed and shipped within 4-5 business days.
• Express shipping: processed and shipped within 1-2 business days.

You can track the status of your order using the provided tracking number.

We accept all major credit cards, including Visa, MasterCard, American Express, AfterPay, Payal and ApplePay.

We only offer shipping Australia-wide!

If you subscribe to our website, you will be the first to get access to our promotions and discounts!

We offer a wide range of products, including vegetarian and vegan options. You can easily identify these products by checking the product descriptions and labels, which specify if they are suitable for vegetarians or vegans.

If you have any questions or need assistance, our customer support team is here to help. You can reach us via email at info@citadelhealthstore.com.au or by using the contact form on our website. We strive to respond to all inquiries promptly and provide the best possible assistance.